Sunrun Solar

Reviews from Google

We had a fantastic experience with Sunrun Solar! The team that came out were absolutely amazing—professional, friendly, knowledgeable, and a pleasure to work with from start to finish. A special mention to Georgina, who was exceptional throughout the sales and customer service process. She took the time to understand what we needed, provided us with multiple quotes, and gave us genuinely helpful strategic advice to make sure we chose the right option for our home. She was always responsive, transparent, and great to deal with. The installation team were also fantastic and did a great job. Overall, we couldn’t be happier with the service and experience. Highly recommend Sunrun Solar and especially Georgina and the team!

We had our panels installed 2 years ago and were ready to move up to a battery as well. Jaryd from Sunrun advised us on the panels, and we had no hesitation returning for battery help. During the site inspection, Jaryd was really helpful with busting some misconception about batteries, and worked well to get the right size for our property and needs. His advice on location was really good too, taking time to listen to our concerns, and help with a good outcome in a tricky situation. The installation process was quick and professional with a team who gave a lot of confidence, backed up by passing the inspection with no issues. Since being installed, the system has worked exactly to spec, without an issue. There's a very big difference between some of the "call-centre" based businesses who will flog you anything, and a more professional firm that actually visits and gives proper and well thought out advice, this is where Sunrun and Jaryd really showed the difference.

had the pleasure of working with Tarak from Sun Run Solar Company, and I couldn't be happier with the service provided. Tarak was professional, knowledgeable, and took the time to explain everything clearly from start to finish. The installation process was smooth, communication was excellent, and the quality of workmanship was outstanding. It's refreshing to deal with someone who genuinely cares about customer satisfaction and delivers exactly what they promise. I would highly recommend Tarak and the team at Sun Run Solar to anyone considering solar. Great service, great product, and a fantastic overall experience. Thank you, Tarak

A very capable team of professionals. The whole process is very complex given the number of players involved, including the Vic Government body, but Sunrun made it very simple and clear. The installation went without a hitch on our heritage home.

I had my solar system installed by Sunrun Solar in 2021, and recently the system completely stopped working with Fault Code 39 and continuous inverter beeping. There has been zero energy generation for days, and this has now become a recurring issue where the system works briefly and then fails again. I have been following up repeatedly and waiting for a proper resolution, but the response has been slow and, at times, dismissive. Remote troubleshooting was attempted, but the issue persists and no permanent onsite fix has been arranged. This situation has caused financial loss, inconvenience, and concern about the safety of the system. I expected better after-sales support, especially for a system still under warranty. I hope the company takes this seriously and provides a proper technical resolution rather than temporary fixes. ****edit Just got a threatening call from Sunrun solar and they have advised me to go to VCAT and they will not do anything from their side as I wrote this review. Beware everyone, this can happen to anyone