Solar Battery Group

Reviews from Google

I’m very happy with the whole process of ordering and installation of solar batteries at my home with Solar Battery Group. I definitely recommend them for an easy, trouble free time getting solar batteries installed! #326409

My opinion and personal experience only: avoid this company. Terrible experience and failed ROI. For 5 months, I have been unable to get proper support. I have a Hive battery system with a main battery and an extension battery. The main battery failed shortly after the warranty expired, while the extension battery is still under warranty—but it is useless without the main unit. For five months since the failure, I have been trying to get a reasonable answer about what can be done. The only meaningful response I received was: “Please be aware, the warranty period for your main battery has expired, which means that any necessary repairs or replacements will not be covered.” Replacement? A battery like this should last at least 15 years to justify its cost. Instead, I now have a failed battery mounted outside on my wall—a monument to a failed investment. I am also concerned about how safe it is to keep a failed battery installed there. Because of this failure, the emergency power point no longer works. Even my BBQ lights are affected. I now have to run an extension cable to power a water pump that was previously connected to that outlet. When I decided to extend the battery system, the company called regularly and sent multiple emails reminding me about payments. They were polite, responsive, and very attentive. Now that I actually need support, there is silence. The company ignores calls and emails. The call-centre representatives seem disconnected from the actual business and cannot assist—they only repeat: “We are sorry for your experience…” When I finally managed to book a service visit—four months after the initial failure report—the appointment was scheduled one month in advance. I received the invoice and paid it the same day: $280 for a technician visit. They reminded me FOUR times that someone would come. Nobody came. No call. No explanation. I called again and they rebooked. Once again, I received several reminders that a technician would come to inspect the battery. And again—nobody came. The visit was paid for on 12 March. It is almost May. Twice, nobody has shown up to inspect their own system. I am happy to see emails about “our new website with a squirrel,” but I would rather see someone come and check the failed battery. In my experience, a battery on the wall is not a long-term investment to reduce your power bill - it is a gamble. Update: Finally, the technician visited and checked the battery. He confirmed that it had failed ($280 for the visit). I then received a call offering me a replacement battery for $10,000. Buying a new battery for $10K every 6 years does not sound like a good investment. Current state: * failed battery still mounted on the wall (not sure whether an insurance company would be OK with that) * emergency power outlet is not working (it was one of the main selling points)

The team at Solar Battery Group make the buying and installation process simple. They take care of the entire schedule and keep you informed via call and SMS of the installation timing. The installation team here in Victoria are excellent and did an outstanding neat and tidy installation. All wires were well sealed and safe and hidden from exterior site. There are many companies that over commit to timing and installation, buying from Solar Battery Group was a low risk experience. Order #310415

I couldn’t be happier with the solar battery installation at my house in Sydney! From the very first phone call, Solar Battery Group made the whole process smooth and stress-free. The team arrived right on time on the day it was raining like hell. I offered to rescedule but all three installerd replied that the will do their best to keep going and I must admit they did a great job., were incredibly professional, and explained everything clearly — including how the battery would work with my existing solar panels and how I could monitor it on my phone. They kept the site spotless, worked efficiently, and even took the time to show me a few extra tips for getting the most out of the system. Since the battery was installed, my energy bills have dropped significantly, and I love knowing I’ve got backup power during storms or peak times. The quality of workmanship is outstanding, and the customer service has been top-notch from start to finish. I highly recommend Solar Battery Group to anyone thinking about adding battery storage. They’re honest, reliable, and genuinely care about their customers. Thank you for making the switch to energy independence so easy! — Norbert, Sydney NSW

We had an Alpha 15kw ESS battery installed by Solar Battery Group and the whole process was a very satisfying experience. Initially we responde to a brochure from SBG given that subsidies where being offered by the Government and we felt it was time to look at this as an option for home. The initial process was very good and informative that led us to the final solution for our home. From signing the agreement to the installation was smooth and we were kept informed all along the process. The installation itself was vey professional and the tradesman were easy to deal with and courteous and worked with a minimum of fuss and the installation was of a high quality We would recommend Solar Battery Group highly as our experience with them was very good. Ian E-S